Terms of purchase

1. About Nordic Retro Cat

The company's organization number is 751114-3344 and is based in Gävle, Sweden.
If you wish to get in touch with us, send an email to NordicRetroCat@gmail.com with your case and your contact information and we will get back to you as soon as we can.

2. Ordering

When you have completed your order, an order confirmation will be sent to your e-mail address. In the confirmation you will find all information about products, price, billing and delivery address.
If there is any error in the order confirmation, please contact us immediately via e-mail to NordicRetroCat@gmail.com

3. Delivery

Delivery time depends on your country and Sweden's postal services (averagely 3 weeks). We normally send orders twice a week, ie every Monday and Thursday.
Should delays in delivery occur (without us notifying you of a longer delivery time), please contact us via e-mail NordicRetroCat@gmail.com.

4. Prices

All prices in the store are stated in SEK, Swedish Krona .
We reserve the right to change prices due to price changes from suppliers, incorrect printing in the price list and errors in prices due to incorrect information and reserve the right to adjust the price.
For shipping costs , see Shipping page

5. Return and refund

When purchasing goods on the website, you as a customer have a statutory 14-day right of withdrawal that applies from the time you have received an item that you have ordered.

5.1 When exercising your right of withdrawal, return and refund:
You must announce that you regret it. The message should be sent to us NordicRetroC at@gmail.com. Include in your message: your name, address, e-mail address, order number and which goods the return applies to must be clearly stated.
You should return the products to us immediately and at the latest within the legal 14 days after the cancellation notice.
You are responsible for return shipping, delivery and condition of the products upon return, the products should therefore be sent well packaged or in original packaging.
On the refund amount, we reserve the right to deduct an amount corresponding to the depreciation compared to the original value of the item when the product is used or damaged. If the shipment was sent free of charge, we also reserve the right to deduct the original shipping cost from the refund amount.

6. Complaints and complaints

We inspect all products before they are sent to you. The condition of the product is shown in the pictures and in the product description where any damage or defects are also stated.
If your item is damaged upon delivery, please notify us immediately.

6.1 How do you proceed with a complaint?
Any errors and defects must always be reported to NordicRetroC at@gmail.com where you enter your name, address, e-mail address, order number and a description of the error.
If we are unable to rectify the error or deliver a similar product, we will refund you for the defective product in accordance with applicable consumer protection legislation.

7. Limitation of liability

We take no responsibility for indirect damages that may occur due to the product.
We do not accept responsibility for delays / errors due to circumstances beyond the company's control (Force Majeure). These circumstances can be, for example, labor dispute, fire, war, government decision, reduced or no delivery from supplier.

8. Product information

We reserve the right to make printing errors on this website and the final sale of products. We do not guarantee that the images reflect the exact appearance of the products as a certain color difference may occur depending on the screen, photo quality and resolution. We always try our best to expose the products as accurately as possible.

9. Information about Cookies

According to the Electronic Information Act, visitors to a website must, for privacy purposes, be informed that cookies are used. The information in the cookie can be used to follow a user's browsing. A cookie is a small text file that the website you are visiting requests to be saved on your computer to provide access to various functions. You can set your browser to automatically deny cookies. More information can be found on the Swedish Post and Telecom Agency's website.

10. Personal information

By shopping at NordicRetroCat, you accept our data protection policy and our processing of your personal data. We protect your privacy and do not collect more information than necessary to process your order. We never sell or pass on your information to third parties without legal basis.
NordicRetroCat is responsible for the processing of personal data that you have provided to us as a customer. Your personal data is processed by us to be able to handle your order and in those times when you have requested newsletters or promotional offers - to be able to adapt the marketing to your individual needs. This information is handled by Google and Facebook.
The information below is a summary of how we store and process your data in accordance with the Data Protection Regulation (GDPR).

10.1 What is personal information?

A personal data is all information that can be directly or indirectly attributed to a natural person.

10.2 What information do we store?

To be able to handle your order and answer questions related to your order (customer service), we store your first and last name, address, telephone number, e-mail address, IP address and purchase history.

Your information is stored as long as we have a legal basis to process your information, for example to fulfill the agreement between us or to comply with a legal obligation under, for example, the Accounting Act.

10.3 Legal basis

In connection with a purchase, your personal data is processed in order to fulfill the agreement with you.
Marketing, promotions and similar mailings take place with your consent.

10.4 What information is shared and for what purpose?
10.4.1 Payment provider

When making a purchase, information is shared with our payment provider. What is stored is first name, last name, address, e-mail address and telephone number. If you choose to pay by invoice, the personal identity number of the payment provider is also saved. The information is saved in order to complete the purchase and to protect the parties against fraud.
The payment providers (payment services) we use are: Stripe, PayPal and Swish.

10.4.2 Shipping company

In order to deliver your orders and complete our agreement, we must share specific information with the shipping company. What is shared with the shipping company is first name, last name and address information for delivery. E-mail address and / or mobile number may also be shared with the shipping company for notification.
The shipping companies we work with is: PostNord

10.4.2.1 Shipping cost

The shipping cost is based on the freight towing weight (volume weight). The following tariffs currently apply within Sweden:pending on weight and size.
- PostNord within Sweden and outside Sweden.
- Pick-up (Pick up the items from us in Gävle): Free
  We reserve the right that the above prices may be adjusted. You can see the current shipping cost for your order at checkout when you have chosen the shipping method.

10.4.3 Newsletter

If you have chosen to subscribe to our newsletter, your first name, last name and e-mail address will be shared with our newsletter provider. This is to be able to keep you updated with information and offers for marketing purposes.

10.5 The right of access

You have the right to receive extracts from all information available about you with us. Excerpts are delivered electronically in a readable format.

10.6 Right to correction

You have the right to ask us to update incorrect information or supplement information that is incomplete.

10.7 The right to be forgotten

You can at any time request that the information concerning you be deleted. There are few exceptions to the right to deletion, such as whether it should be retained because we must fulfill a legal obligation (for example, according to the Accounting Act).

10.8 Responsible for data protection

NordicRetroCat is responsible for the storage and processing of personal data in the online store and ensures that the rules are followed.

11. Amendments to the General Terms and Conditions

We reserve the right to make changes to the terms at any time. Changes to the terms will be published online on the website. The changed terms are considered accepted in connection with orders or visits to the website.

12. Dispute and choice of law

In the event that a dispute cannot be resolved in agreement with the company's customer service and the customer, you as a customer can turn to the General Complaints Board, see arn.se. For residents of an EU country other than Sweden, complaints can be submitted online via the European Commission's dispute resolution platform, see http://ec.europa.eu/consumers/odr
In the event of a dispute, we follow decisions from ARN or the corresponding dispute resolution body.
Disputes concerning the interpretation or application of these general terms and conditions shall be interpreted in accordance with Swedish law and regulations.